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General

Are your products authentic?

Yes, we work directly with the brands to ensure that all products we sell are authentic.

 

Can I get a list of ingredients for a product?

Yes, under the product page subheading 'Ingredients'.

 

What do I do if I have an allergic reaction?  

If an allergic reaction to one of our products, please get in touch with our Customer Service Team by sending us an email to support@vtnstore.com. In your message to our Customer Service Team, please include:  

  - Your order number  

  - The full name of the product

  - A detailed description of the symptoms experienced  

We may also ask for:  

  - A photo of your store receipt (if applicable);  

  - A photo of the product

As different skin types and conditions may react differently to a particular ingredient, we suggest reviewing the listed ingredients of the product to help you identify any known sensitivities.

 

Can you notify me when an out of stock product is back in stock?

Just click the 'Waitlist Me' button located on the right-hand side of the product page that is currently out of stock and complete the required fields. You will receive an automated email notification once the item is back in stock.

 

My coupon discount code does not work?

Please check the terms and conditions of your coupon regarding redemption eligibility. Alternatively, you can send us an email to support@vtnstore.com.

 

Can I suggest a product or brand?

Yes, you can suggest a product or brand by sending us an email to support@vtnstore.com.

 

Does VTN deliver Alcohol?

VTN supports the Responsible Service of Alcohol. If you look 25 years of age or under, you will be asked to present valid photo identification when we deliver any alcohol to you. We will not serve intoxicated persons. NSW: Under the Liquor Act 2007, no alcohol can be sold or supplied to anyone under 18. It's against the law. NSW Packaged Liquor Licence Number LIQP770017630.

 

What types of id will be accepted on delivery of alcohol?

We will accept the following types of photo identification: a driver or rider licence or permit issued by any Australian State or Territory or any foreign country; a NSW Digital Driver Licence; Australian or other passport; NSW photo card, proof of age card issued by a public authority of the Commonwealth or of another State or Territory for the purpose of attesting to a person's identity and age; Keypass (over-18) identity card issued by Australia Post.

 

Self Exclusion on VTN Website

VTN is committed to and supports the Responsible Service of Alcohol. If you complete this form, it means that if we see you have placed an order for any alcohol, we will cancel that order and refund you the amount paid for the alcoholic good(s). It also means that you will not receive any marketing materials in relation to alcohol.

 

If you have a problem with alcohol, it might to a good idea to seek professional help. A good place to start is your GP. You can also find help here.

Self Exclusion Form (Click & Fill Up)